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Legals

Legals

Online Sales Terms & Conditions, Website Service Terms, Privacy

Terms & Conditions Of Online Sales

These General Terms and Conditions of Online Sales govern the sale of products and merchandise by SARRA .

Whenever we refer to “SARRA”, “we” or “us” in these terms and conditions or elsewhere in this Website, we are referring to SARRA Jewellery Boutique.

SARRA is a trading name of Chrysoula Kontodima, a company registered in Greece. Our registered address is Nisos Mouseio 0, 45 500 Ioannina, Greece.

These terms and conditions will apply to any purchase you make through this website. You should carefully read these terms and conditions before you make any purchase.

As a consumer you have statutory rights in relation to products you buy from us. Your legal rights are not affected by these terms and conditions.

We only supply products through this website for domestic and private use. You agree not to use any products purchased through this Website for any commercial, business or resale purposes.
For enquiries about business sales, please CONTACT US.

1. THESE TERMS

1.1 What these terms cover.
These are the terms and conditions on which we supply products to you.

1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes] please CONTACT US to discuss.

1.3 When you agree with thses Terms.
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

2. ELIGIBILITY TO PURCHASE

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your full legal name, phone number, e-mail address and other requested information as indicated. You will be required to provide payment details that are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The website is available only to individuals and others who meet the SARRA terms of eligibility, who have been issued a valid credit/ debit card by a bank acceptable to SARRA, whose applications are acceptable to SARRA and who have authorised SARRA to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. SARRA reserves the right to restrict multiple quantities of an item being shipped to any one customer or shipping address and reserves the right not to fulfil an order and process a full
refund accordingly.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where SARRA feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/ debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transaction.

3. ORDERS AND CONFIRMATION

The website will guide you through the steps necessary to place an order with us. Before you submit your order, a summary page will be displayed featuring a photograph of each selected product, its colouring, and reference the quantity selected, its unit price and the total amount payable for your order (including any delivery charges for your chosen delivery option). You should check that this information accurately reflects your selection before submitting your order. The summary page will allow you to identify and amend any errors in your order before you submit it.

Upon submission, your order will be forwarded to SARRA for checking and processing. We will send you confirmation by e-mail that we have received your order. This confirmation does not
constitute our acceptance of your order. Once your order and your payment have been cleared, you will receive an e-mail confirming our acceptance of your order (the “Order Confirmation”). A contract of sale is made between you and us at the moment we send you an Order Confirmation. Contracts of sale will neither be filed by us nor accessible to you.

Each Order Confirmation will include full details of your order, including the total price to be charged for the order, including taxes and delivery charges for your chosen delivery option. Please check the Order Confirmation very carefully. If there are any problems with your Order Confirmation, please CONTACT US.

In the unlikely event that SARRA is not able to fulfil your order (for example, if the product selected is unavailable), SARRA will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your order. Once your order is processed and ready to ship you will receive by email a shipment notification with the tracking information for your package. You can also check the status of your order by logging into your online account.

You understand that your order and any other content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

4. ACCURACY OF ORDER, BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made through our Services. We are not responsible for any information entered on your order. It is your sole responsibility to provide accurate and true information at all times. You agree promptly to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. PRIVACY POLICY

Please refer below to our Privacy Policy section for information on how SARRA collects, uses and discloses personally identifiable information and personal data relating to its customers.

6. PRODUCT INFORMATION AND DISPLAY

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer or mobile monitor’s display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

The price of the product will be the price (subject to any specified expiry dates) set out in our price list, brochure, catalogue or e-catalogue in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see the Errors section below for what happens if we discover an error in the price of the product you order.

We reserve the right, but are not obligated, to limit the sales of our products or provision of our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

7. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or (subject to the following paragraphs and applicable law) cancel orders if any information in the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If a pricing error is made on your order date, where possible we will inform you and give you the option of buying the goods at the correct price or cancelling your purchase.

If we accept and process your purchase where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

8. ON SALE ITEMS

Sale products are sold on a “first come-first served” basis and are available whilst stocks last. We will confirm stock availability within seven days of your order and unsuccessful orders will be refunded accordingly.

No price adjustments for prior and pending orders will be granted. Promotional offers cannot be used in conjunction with any other online promotions.

9. PROMOTION & DISCOUNT CODES

Any and all promotions offered by SARRA are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed within the validity period. Additional promotions and guarantees offered by SARRA from time to time are subject to their own terms and conditions which are stated separately.

WELCOME DISCOUNT. Customers will receive code when signing up to mailing list. Limited to one use per customer. Valid for use on all full price items.

FREE SHIPPING. No code needed – Free shipping will be automatically applied according to the location of your shipping address. Free shipping can not be applied to historical orders placed outside of the promotion period.

10. PAYMENT

SARRA accepts credit cards, debit cards, PayPal, Apple Pay, Google Pay, Klarna payments to purchase your item/s.

For Klarna payments your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. Further information can be found at Klarnas user terms

11. PRICING POLICY

Prices shown on the website are inclusive of VAT. Orders are dispatched from Greece.

SARRA ships these orders on a DDP (Delivery Duties Paid) basis, which means duties and taxes are included in the final purchase price and any incurred in the destination country are already paid by SARRA.

For countries outside the European Union you will be invoiced for extra costs directly by our shipping partner or your local customs office. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes, we recommend you contact your local customs office directly before accepting these terms and conditions.

Tax-Free shopping is not available.

PLEASE NOTE. Prices online are subject to change and we reserve the right to amend these without prior notification.

SARRA sells in EURO and USD, if your bank or PayPal account is issued in another currency we cannot be held responsible for any differences in exchange rates at the time of purchase or refund.

12. PRODUCT AVAILABILITY

If the item is in stock it can be shipped within 5-15 working days. If the item is not in stock and needs to be made to order it will normally be shipped within 9-10 weeks. We will notify you if your order will take longer than normally expected due to delayed at our workshop. Pre-order items can take between 2-4 weeks to be shipped.

13. 24 HOURS CANCELLATION

If you wish to cancel an order, please notify us immediately by emailing cs@sarracollections.com including your order number, name and reason for cancellation. SARRA must receive your cancellation request within 24 hours, as we may not be able to process the cancellation once the order has shipped.

14. TERMINATION OF THE CONTRACT

We may end the contract for purchase of a product at any time by writing to you if:

  • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

If we end the contract for one of these reasons we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

15. YOUR LEGAL RIGHT TO CANCEL

If you wish to return your order, SARRA offers a 14-day returns period from the date you receive your parcel. As a consumer, you have a legal right to cancel all or part of your contract for sale for any reason at any time during this period.

Please follow the steps below to return your order:

1. Contact our customer service team at cs@sarracollections.com informing us of your order number, items you with to return and reason for return. We will reply with your return instructions and a returns form.

2. Each item must be returned in new condition as it was received and must include all original packaging and collateral material.

3. You must send back the goods or hand them over to us without undue delay and in any event not later than 14-days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14-days has expired.

4. Return items via a traceable delivery service. Clearly write your original order number on all shipment-related paperwork.

5. We recommend that you insure the package for the full amount of the item/s plus shipping charges. It is best to avoid writing “jewellery” or other luxury related words anywhere on the package, therefore we suggest you write “fashion accessories”.

6. All orders returned must be received by SARRA on or before the 14th day from the date your parcel was signed for.

PLEASE NOTE:

  • Your legal right to cancel does not apply to products that have been engraved, personalised or made to order.
  • Any return shipment lost in transit is the responsibility of the customer; SARRA is not responsible for items lost or damaged during transit.
  • All returns will be inspected upon receipt of the package, and if the item/s are found to be in perfect condition and arrive within the 14 day return period you will be credited for the cost of the goods back to your original form of payment minus any delivery charges. Note: Refunds take between 5-10 business days to show back in your account.
  • Goods found to be damaged due to customer negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt or additional workmanship by other jewellers are non-refundable and non-exchangeable. We are permitted by law to reduce your refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.
  • Earrings cannot be returned for a refund or exchange.
  • Items purchased online via www.sarracollections.com can only be returned online and are not eligible for return at SARRA boutiques, concessions or third-party stockists.
  • Due to sizing costs, the return of rings are subject to a refund minus a 10% restocking fee – this does not apply to sale rings. All other returned items will receive a full refund, provided that all requirements are met.
  • Return shipping costs are the responsibility of the customer.

16. EXCHANGE

Unfortunately we are unable to offer exchanges on items ordered online (unless the terms of a specific promotion allow this). If you have purchased a ring and need to exchange for a different size, please place a new order. When you CONTACT US to return the original ring, inform us of the new order number and we will waive the restocking fee.

17. REPAIRS

All SARRA jewellery is designed and assembled to the highest quality, by master jewellery craftsmen. Customers are advised to wear and care for their jewellery in the same way they would do a fine jewellery piece, please see our Jewellery Care page. Our warranty covers manufacturing faults and defects, it does not cover damage caused by accidents, inappropriate use or wear and tear; as stated on the warranty card included in your order. Repair fees and stone charges may apply if there is proof of artificial damage and lost stones due to negligence.

If you require a repair, please follow the instructions below:

Email us at cs@sarracollections.com with your order number, description of problem, image of item and warranty card. A member of our customer service team will then be in contact to advise further.

We may ask you to ship the item back to us for assessment. If this is the case, you will be provided with return shipping instructions and a return form. This form must be completed and included in with your item.

Ship items via a traceable delivery service. Clearly write your original order number on all shipment-related paperwork.

Please note that customers are responsible for return delivery charges unless advised otherwise by a member of our customer service team.

Following inspection, we will repair the item and return it back to you as soon as we can. If we deem the item was damaged due to fair wear and tear or customer negligence, repair costs will apply.

State “item return for repair” on the commercial invoice of the shipment in order to request exemption of any potential duplicated tax and duties on the order. Please note this is down to your local customs office and outside of SARRA ’s control.

18. RESIZING

If you find that your ring is not the right size, please contact us at cs@sarracollections.com within 14 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. We are unable to re-size microset or eternity bands.

19. LIMITATION OF LIABILITY

SARRA is under a legal duty to supply products that conform to the contract for sale between you and us.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by these terms and conditions. Further information about your legal rights in respect of products that are faulty or not as described is available from your local Citizen’s Advice Bureau or Trading Standards office.

We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these terms and conditions. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time entered into the contract for sale. We are not liable for any loss that is not foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products.

We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20. CHANGES TO THESE TERMS AND CONDITIONS

SARRA may change these terms and conditions from time to time. Each time you order products from this Website, your order will be governed by the terms and conditions posted on this website at the time of your order. Please read these terms and conditions each time you place an order.

21. GOVERNING LAW, JURISDICTION AND OTHER MATTERS

These terms and conditions and any contract between you and SARRA for the sale of products, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of Greece. We each irrevocably agree that the courts of Greece shall have jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this contract or its subject matter or formation.

If any provision of the Terms is found by a court of competent jurisdiction to be unenforceable or invalid, we each nevertheless agree that the court should endeavour to give effect to our respective intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect.

Terms of Website Service

SARRA (“SARRA”, “we”, “us”, “our”) makes this website and related services (“Service” or “Services”) available to you in accordance with the following Terms of Use, and any other rules posted from time to time on our website. We recommend you read these Terms of Use along with our Terms and Conditions of Online Sales carefully before accessing or using our website. By using any part of our website, you signify your agreement to be bound by these terms and conditions (“Terms of Use”, “Terms”). If you do not agree to all terms and conditions of these Terms of Use, then you may not access the website or use any service.

Any new features or tools which are added to the website (including the online store) shall also be subject to these Terms. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SARRA is a trading name of Chrysoula Kontodima, a company registered in Greece. Our registered address is Nisos Mouseio 0, 45 500 Ioannina, Greece.
Please note that any purchases you make on this website will be governed by our Terms and Conditions of Online Sales.

Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through this website.

1. REGISTRATION

To enjoy the use of some of our Services made available on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should there be any changes, please notify us immediately at cs@sarracollections.com

2. PROHIBITED USES

In addition to other prohibitions as set out in the Terms of Use, you are prohibited from using the Service or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You also agree:

  • not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
  • not to access without authority, interfere with, damage or disrupt:
  • any part of the Service
  • any equipment or network on which the Service is stored or hosted
  • any software used in the provision of the Service
  • any equipment or network or software owned or used by any third party.

3. THIRD PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. The inclusion of any such links on our pages shall not constitute an endorsement of, or representation or warranty by, us regarding the content of such websites, the products or services of such websites, or the operators of such websites.

We are not responsible for examining or evaluating the content or accuracy and we are not liable for any harm, damages, losses or expenses, even if foreseeable, related to any third party materials or websites or the purchase or use of goods, services, resources, content or any other transactions made in connection with any third party websites. Please review carefully the third party’s privacy policies and practices and terms of use and make sure you understand them before you engage in any transaction, as we have no control over information that is submitted to, or collected by, these third party websites. Complaints, claims, concerns or questions regarding third party products should be directed to the third-party.

4. INTELLECTUAL PROPERTY

We are the owner and/or authorised user of all trade marks, trade names, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Service, unless otherwise expressly indicated. Except as provided in these Terms, use of the Service does not grant you any right, title, interest or license to any such intellectual property you may access on the Service. Except as provided in these Terms, any use or reproduction of the intellectual property is strictly prohibited. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trade mark, service mark or logo displayed on this website without our prior written permission or the prior written permission of such other third party that may own the trade mark, service mark or logo displayed on this website. Your use of the trade marks, service marks or logos displayed
on this website, except as provided in these Terms, is strictly prohibited.

5. YOUR RESPONSIBILITY

It is your responsibility to use virus checking software on any material downloaded from this website and to ensure the compatibility of such software with your equipment. In circumstances where you provide us with information relating to any third parties, you warrant that you have received that third party’s consent in relation to such disclosure and that the third party has been informed of, and agrees to, our Privacy Policy and the uses which we may make of such information. You should also check that the information you provide does not contain any content prohibited by applicable laws or regulations. You will be responsible for any loss or damages we may suffer if you breach this warranty.

If you choose or are provided with a user identification code, password or other information as part of our security procedures, you must treat such information as confidential. You must not disclose it to a third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at cs@sarracollections.com

6. NO LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under English law or other applicable law. Subject to the foregoing, we will not have any liability for any loss, cost or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, suffered by you or any third party as a result of or in connection with:

  • use of, or inability to use, our Services;
  • any third party software you may download from the Services; or
  • use of or reliance on any content displayed on or in our Services. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you CONTACT US prior to placing an order with us.

Please note that we only provide our Service for domestic and private use. You agree not to use our Service for any commercial or business purposes, and we have no liability to you as a business user for any loss of profit, loss of business, loss of anticipated savings, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

We reserve the right to modify or discontinue the Service (or any part of it or its content or subject matter) without notice at any time, for example if:

  • there is a change in the law that limits our ability to provide the website;
  • an event beyond our control stops us providing the website (eg: technical difficulties).

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We are not responsible for problems with hosting services, servers or internet service providers, telephone networks or telephone services or for any injury or damage to a user’s or to any other person’s computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with the Services or related to or resulting from generally using or downloading materials in connection with the internet.

7. CHANGES TO TERMS OF USE

You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

8. CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at cs@sarracollections.com

9. GOVERNING LAW, JURISDICTION AND OTHER MATTERS

Your use of the Service and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with our agreement in accordance with these Terms (or its subject matter or formation) shall be governed by and construed in accordance with the law of Greece. We each irrevocably agree that the courts of Greece shall have jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

If any provision of the Terms is found by a court of competent jurisdiction to be unenforceable or invalid, we each nevertheless agree that the court should endeavour to give effect to the our respective intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect.

Privacy Policy & Data Collection

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting www.sarracollections.com (our site) your personal information will be processed as described in this policy.

References in this Privacy Policy to “we”, “us” and SARRA are to Chrysoula Kontodima, a company registered in Greece. Our registered address is Nisos Mouseio 0, 45 500 Ioannina, Greece.

WHAT INFORMATION DO WE COLLECT FROM YOU

We will collect and process the following data about you:

  • Information you give us. You provide us with your information directly when you make a purchase in-store, register on our site or shop online. We also collect information about you when you contact SARRA through any channel (including phone, post, email, live chat or social media).
  • the information you give us may include your name, date of birth, address, email address, phone number and financial information.
  • Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
  • technical information from, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;
  • information about your visits to our site, including whether you have visited our site before (including date and time); how you reached our site, pages you viewed or searched for, length of time spent viewing pages, frequency of voucher and discount usage and any phone number used to contact us.

Further information about your data that is collected through the use of our site is set out below in the ‘Cookies’ section.

  • Information we collect as part of our competitions, prize draws, giveaways and offers or events.
  • When you participate in a SARRA competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through SARRA or indirectly through a third party, we will collect information about you. Your information will be used to administer competitions and manage events, to check your eligibility for each of our benefits, and to track your usage so that we can monitor customer engagement to improve our service.
  • Information we collect throughout our relationship. This is information relating to your order and any communications you may have with us regarding our products and services.
  • Information we collect when you call us.
  • Information we receive from other sources.
  • We will only use this information to contact you about your order, answer any enquires and to facilitate the delivery of purchases you make through our retail partners.
  • Providing us with your details online. This is information you may choose to provide us with using the ‘Livechat’ or ‘Contact Us’ sections of our site or where you email SARRA directly.
  • It includes your name, address, telephone number, email address and preferences for receiving emails from us. Please let us know if any of this information changes so we can keep our records
    up to date.

WHY DO WE COLLECT THIS INFORMATION

We process your personal information for the following reasons:

  • Pursuant to a contract in order to:
  • process information at your request to take steps to enter into a contract;
  • provide you with our products and services;
  • process payments, please note we do not store any payment card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers;
  • make deliveries;
  • process your tax free rebates.
  • maintain business and service continuity;
  • send service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or phone. These will include notifications about changes to our service. We share your information with our communication partners for this purpose.
  • On the basis of your consent:
  • Where we rely on your consent for processing this will be brought to your attention when the information is collected from you;
  • We will only contact you with direct marketing communications if you consent to us doing so and you can unsubscribe at any time by clicking the link in any e-mail. See the What are your rights? section below for more information.
  • In our legitimate interests of providing the best service and improving and growing our business we will process information in order to:
  • provide you with a personalised service;
  • improve our products and services;
  • keep our site and systems safe and secure;
  • understand our customer base and purchasing trends;
  • defend against or exercise legal claims and investigate complaints; and
  • understand the effectiveness of our marketing.

We will carry out analytics to improve our products and services as set out above.

This will include analysing aggregated customer information with other interactions customers have with SARRA in order to continually improve the products and services we offer through our stores, concession outlets and our site. We do this using Google Analytics.

You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.

  • To comply with legal requirements relating to:
  • the provision of products and services;
  • data protection;
  • health and safety;
  • anti-money laundering;
  • fraud investigations;
  • assisting law enforcement; and
  • any other legal obligations placed on us from time to time.

HOW LONG DO WE KEEP HOLD OF YOUR INFORMATION

  • We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.
  • Telephone records.This information will not be processed or retained by SARRA.

WHO MIGHT WE SHARE YOUR INFORMATION WITH

For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with:

  • the following categories of third parties, some of whom we appoint to provide services, including:
  • business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Customer survey providers in order to receive feedback and improve our services.
  • Any member of our group, which means our subsidiaries.
  • Klarna : In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Additionally, we will disclose your personal information to the relevant third party:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. [This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction].
  • Social Partners for Behavioural Advertising; we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

HOW IS YOUR DATA SHARED, STORED AND KEPT SECURE

At SARRA, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

  • The personal information you provide to us may be transferred or stored in countries located outside of the European Economic Area (EEA). By way of example, if any of our servers or those of our third party service providers are from time to time located in a country outside of the EEA or if our third party suppliers themselves send personal Information out of the EEA. These countries may not have similar data protection laws to Greece and may not have adequate data protection laws equivalent to those in the EEA.
  • If we (or our third party suppliers) transfer or store your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents.
  • We use third party platforms to manage and deliver customer relationship management (CRM); newsletter mailing campaigns; online advertising, customer analytics, fulfilment of orders, delivery, returns, refunds, IT services and similar services necessary to provide a service to you. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have
    written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with the required data security standards and international transfer restrictions.

WHAT ARE YOUR RIGHTS

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights. You can exercise these rights at any time by contacting us at cs@sarracollections.com. You have the right:

  • to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
  • To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
  • To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
  • to request from us access to personal information held about you;
  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
  • to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
  • to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority.

CHANGES TO OUR PRIVACY POLICY

To ensure that you are always aware of how we use your personal information we will update this privacy policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by Email of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

HOW WE COLLECT DEVICE INFORMATION

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

WHAT COOKIES DO WE USE

We use cookies and similar technology to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve our site.

We use the following cookies for the following purposes:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

HOW LONG WILL COOKIES REMAIN ON YOUR DEVICE

The length of time that a cookie remains on your device depends on whether it is a “persistent or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

HOW DO I CONTROL COOKIES

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
CONTACT US
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Chrysoula Kontodima, Nisos Mouseio 0, 45 500 Ioannina, Greece.